2U HQ - Lanham Office

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Technical Product Success Manager

Technical Product Success Manager

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What We're Looking For

The Technical Product Success Manager will facilitate technology success with 2U partners. Working closely with faculty members in the Harvard Business Analytics Program to integrate new technologies into their courses, delivered through the 2U platform, this position offers opportunities for interactions with faculty and participants from all over the world, as well as experimentation with the latest instructional technologies.


Responsibilities Include, But Are Not Limited To

  • Hands-on approach with university partner faculty, acting as a resource to define tools and methods for delivering the Business Analytics curriculum via the 2U platform
  • Ensure seamless access to external technologies, outside of the 2U platform, to facilitate the most cohesive teaching and learning experience including GitHub classroom, Slack, Piazza, and virtualized coding and computing environments.
  • Assist with managing class lists, accounts, and access to all necessary technologies for faculty and participants
  • Develop recommendations for more automated provisioning of tools to ensure scalable processes around all tools in the ecosystem
  • Evaluate and report on new technologies to discover new and better ways to enhance instruction
  • Conduct training sessions, teaching faculty and staff how to use new technologies
  • Create training materials to provide resources for participants
  • Facilitate research activities to understand how faculty and participants are responding to the technology ecosystem, and identify recommendations and requirements for future improvements

Things That Should Be in Your Background

  • Superior organizational skills, strong interpersonal skills, and the ability to collaborate on a team
  • Demonstrable written and verbal communication skills
  • Experience managing learning technologies from a product or engineering perspective
  • A bachelor's degree in computer science or related field and programming experience preferred