2U HQ - Lanham Office

Returning Candidate?

Placement Manager - Fordham MSW

Placement Manager - Fordham MSW

Job Locations 
Student Placement

More information about this job

What We're Looking For

The Placement Manager is responsible for the managing a team of Placement Specialists to maintain a successful placement experience for each student.  The Placement Manager will work cohesively with Post Enrollment departments including Student Support and Academic Advising and is a critical component in executing 2U’s white-glove level of service.

  • Manage a team of Placement Specialists to meet and exceed KPI goals, including on-time placement, Net Promoter Scores, Placement Quality Review Tool scores, velocity, repeat site use and other metrics and quality measures
  • Develop strategies for site development and hold Placement Specialists accountable for site development in their designated regions
  • Develop strategies for placement opportunities for specific students and “one-off” placement requirements
  • Develop and execute processes within placement team to ensure success with quality, on-time placement, and satisfaction while reducing costs
  • Manage team budget
  • Should staffing levels require it, maintaining a caseload of student placements
  • Work with counterparts at the university on vetting sites and coordinating site visits when appropriate
  • Act as liaison between faculty and Placement Specialists on placement approvals and student escalations; provide support to Placement Specialists on student escalations
  • Work with stakeholders at the university and the 2U contracts team to execute partner agreements
  • Assist in all aspects of the recruiting, training, and management of Placement Specialists
  • Use data to drive decision-making and team management
  • Communicate with University partners, internal stakeholders, students and program management on placement progress and challenges

Responsibilities Include, But Are Not Limited To

  • If internal hire, must currently be a Placement Specialist in the role for at least 6 months and hitting velocity consistently
  • Strong written and verbal communication skills
  • Demonstrate experience managing people and process from start to finish 
  • Bachelor’s degree required
  • Strong management experience in a fast paced, student focused environment

Things That Should Be in Your Background

  • Excellent computer skills (Microsoft Office, inclusive of Word, Excel, PowerPoint)
  • Ability to develop quick rapport with stakeholders
  • Ability to work with a core team in a fast-paced environment
  • Enthusiasm and the ability to thrive in an atmosphere of constant change
  • A passion for learning and education
  • Willingness to work a flexible work schedule

About 2U Inc. (NASDAQ: TWOU)

2U partners with great colleges and universities to build what we believe is the world’s best digital education. Our platform provides a comprehensive fusion of technology, services and data architecture to transform high-quality and rigorous campus-based universities into the best digital versions of themselves. 2U's No Back Row® approach allows qualified students and working professionals around the world to experience a first-rate university education and successful outcomes. To learn more, visit 2U.com.


2U Diversity and Inclusion Statement

At 2U, we are committed to creating and sustaining a culture that embodies diverse walks of life, ideas, genders, ages, races, cultures, sexual orientations, abilities and other unique qualities of our employees. We strive to offer a workplace where every employee feels empowered by the ways in which we are different, as well as the ways in which we are the same.


Why It’s Great to Work at 2U

2U offers a high-energy work environment that’s both challenging and fun. We work hard, but our offices are casual and social places. We wear jeans to work and fuel brainstorming sessions with snacks and seltzer.



2U offers a comprehensive benefits package:

  • Medical, dental, and vision coverage
  • Life insurance, disability and 401(k)
  • Unlimited snacks and drinks
  • Generous paid leave policies including a PTO allowance for your vacation, personal, or sick days
  • Additional time off benefits include:
    • time off to volunteer for non-profit organizations
    • parental leave after 12 months of employment
    • holidays that include a winter break from Christmas through New Year and more!
  • Tuition reimbursement program

Note: The above statements are intended to describe the general nature and level of work performed by individuals assigned to this position, and are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.


2U is an equal opportunity employer that does not discriminate against applicants or employees and ensures equal employment opportunity for all persons regardless of their race, creed, color, religion, sex, sexual orientation, pregnancy, national origin, age, marital status, disability, citizenship, military or veterans’ status, or any other classifications protected by applicable federal, state or local laws. 2U’s equal opportunity policy applies to all terms and conditions of employment, including but not limited to recruiting, hiring, training, promotion, job benefits, pay and dismissal.