2U HQ - Lanham Office

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Facilities Coordinator

Facilities Coordinator

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What We're Looking For

The Facilities Coordinator will be primarily responsible for the CREW team’s ticket metrics across the portfolio. The Facilities Coordinator will be the first point of contact on day-to-day requests, inquiries and maintenance tickets. The Coordinator role will support the facilities location managers by collecting information from staff, scheduling vendors/service techs, and managing the process for longer-term projects/reoccurring service work as appropriate. This role will assist in each location by providing additional support and focus to the ticket queue throughout each week thus ensuring all tickets are closed expeditiously and thoroughly. The coordinator will also be responsible for maintaining emergency plans at each 2U office, coordinating with the Facilities location management to keep all plans current.

Responsibilities Include, But Are Not Limited To

  • Serve as the initial point of communication to all submitted tickets, emails and general facility requests regardless of location.
  • Support each location when necessary for urgent issues and communicate with building engineers in the event of emergencies
  • Maintain and manage purchase orders and expense reporting
  • Support the Sr. Director of CREW with budget reconciliation for office supplies and commissary
  • Assist with managing office and equipment maintenance schedules through ticketing and vendor communication
  • Assist in maintaining conference room calendars
  • Assist our Events team by communicating options for space as well as restrictions for 2U sponsored activities in 2U buildings
  • Coordinate with our Learning and Development team to communicate emergency plans
  • Assist with special projects as assigned by the senior leadership of CREW
  • Assist with vetting new vendor opportunities at each location to improve services

Things That Should Be in Your Background

  • Bachelor's Degree preferred
  • Experience using a facility ticketing portal or Salesforce
  • 3+ years of customer service experience
  • Experience in a large office environment or supporting multiple locations

Other Attributes That Will Help You in This Role

  • A positive attitude and a focus on teamwork
  • Excellent work ethic
  • Good organization skills
  • Project management experience
  • Excellent written and oral communication skills
  • Eye for detail and creativity
  • Ability to work in a fast-paced environment
  • Flexible and able to multitask, switch priorities as needed within a collaborative environment

About 2U Inc. (NASDAQ: TWOU)
2U partners with leading colleges and universities to deliver the world’s best online degree programs. Our Platform, a fusion services and technology, enables schools to attract, enroll, educate, support and graduate students around the world. Our company culture is united by our No Back Row® philosophy; the idea that when we each lean in and do our part, we are better individually and collectively.

2U Diversity and Inclusion Statement
At 2U, we are committed to creating and sustaining a culture that embodies diverse walks of life, ideas, genders, ages, races, cultures, sexual orientations, abilities and other unique qualities of our employees. We strive to offer a workplace where every employee feels empowered by the ways in which we are different, as well as the ways in which we are the same.

Why It’s Great to Work at 2U
2U offers a high-energy work environment that’s both challenging and fun. We work hard, but our offices are casual and social places. We wear jeans to work and fuel brainstorming sessions with snacks and seltzer.

2U offers a comprehensive benefits package:

  • Medical, dental, and vision coverage
  • Life insurance, disability and 401(k)
  • Unlimited snacks and drinks
  • Generous paid leave policies including a PTO allowance for your vacation, personal, or sick days
  • Additional time off benefits include:
    • time off to volunteer for non-profit organizations
    • parental leave after 12 months of employment
    • holidays that include a winter break from Christmas through New Year and more!
  • Tuition reimbursement program

EEO statement:
2U is an equal opportunity employer that does not discriminate against applicants or employees and ensures equal employment opportunity for all persons regardless of their race, creed, color, religion, sex, sexual orientation, pregnancy, national origin, age, marital status, disability, citizenship, military or veterans’ status, or any other classifications protected by applicable federal, state or local laws. 2U’s equal opportunity policy applies to all terms and conditions of employment, including but not limited to recruiting, hiring, training, promotion, job benefits, pay and dismissal.

Note: The above statements are intended to describe the general nature and level of work performed by individuals assigned to this position, and are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.