2U HQ - Lanham Office

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Manager, Faculty Training

Manager, Faculty Training

Job Locations 
Faculty Support

More information about this job

What We're Looking For

The Faculty Training & Development Team empowers faculty from 2U partner universities to create an engaging digital learning environment that delivers transformative student outcomes.  The Manager is responsible for developing and executing a growth plan for the team. You’ll work with trainers on the team to increase positive faculty outcomes and operational efficiency. You’ll be extremely comfortable managing a geographically dispersed team. You’re solution-oriented, regularly challenging the status quo, while expeditiously seeing all faculty training and development concerns through to resolution.

Responsibilities Include, But Are Not Limited To

• Support and contribute to strategic programs and solutions, anticipating and alerting management, teams, stakeholders, and partners to trends.

• Recommend and manage new team initiatives and ideas to help improve the team and its performance.

• Use metrics and analytics to build business cases, provide insight and counsel regarding the faculty experience and how it can be improved.

• Work in collaboration with the team to support overall training operations by building internal and external relationships, and serving as a link between our internal service teams and university partners.

• Foster respect and collaboration within the team and/or university partners. Identify issues within the (internal/external) team and drive to resolution.

• Demonstrate strong quantitative and analytical abilities to define measurable objectives, assess metrics, and reports.

• Implement and improve high quality faculty training and development programs. Work with stakeholders to enhance faculty training quality and efficiency as necessary.

• Represent the team to internal stakeholders and keep them apprised of team progress/opportunities.

• Manage direct reports, including hiring, onboarding, scheduling, and developing team members for professional growth and to meet/exceed team goals and metrics.

• Tie team activities to team vision, goals, and outcomes.

• Hold team accountable to team metrics.

• Ensure effective communication, training, and adoption of 2U technology products.

• Communicate clear, progressive direction for the team.

Things That Should Be in Your Background

• Bachelor’s degree required

• Minimum 5 years experience in teaching, training, customer support, or related field (experience providing service in a collegiate, university or online environment a strong plus)

• At least 2 years of management experience.

• Strong background in Education and/or Training

• Familiarity with online learning technology

• Experience developing e-learnings or asynchronous training materials

• Advanced computer skills (Current Microsoft & Apple OS, Microsoft Office, Chrome, Firefox, Safari, IE, Google Applications)

• Excellent verbal and written communication skills with the ability to communicate in a courteous, tactful, and concise manner

• Organizational skills with exceptional attention to detail and a high sense of urgency

• Ability to work quickly and accurately; able to multitask in high-intensity situations

• Managing/Leading high performance and fast-paced team(s)

Other Attributes That Will Help You in This Role

• Excellent communication skills, especially via phone in the establishment of relationships with faculty members in other locations

• Patience working with those not as tech savvy

• Enthusiasm and the ability to thrive in an atmosphere of constant change

• Familiarity with online learning technology

• Experience with Adobe Captivate or Articulate

• Strong customer service focus; commitment to faculty and student satisfaction and success

• Enthusiasm and the ability to thrive in an atmosphere of constant change

• Ability to work and contribute in a team environment

• Eagerness for professional development and continual improvement of the 2U vision


About 2U Inc. (NASDAQ: TWOU)
2U partners with leading colleges and universities to deliver the world’s best online degree programs. Our Platform, a fusion services and technology, enables schools to attract, enroll, educate, support and graduate students around the world. Our company culture is united by our No Back Row® philosophy; the idea that when we each lean in and do our part, we are better individually and collectively.

2U Diversity and Inclusion Statement
At 2U, we are committed to creating and sustaining a culture that embodies diverse walks of life, ideas, genders, ages, races, cultures, sexual orientations, abilities and other unique qualities of our employees. We strive to offer a workplace where every employee feels empowered by the ways in which we are different, as well as the ways in which we are the same.

Why It’s Great to Work at 2U
2U offers a high-energy work environment that’s both challenging and fun. We work hard, but our offices are casual and social places. We wear jeans to work and fuel brainstorming sessions with snacks and seltzer.

2U offers a comprehensive benefits package:

  • Medical, dental, and vision coverage
  • Life insurance, disability and 401(k)
  • Unlimited snacks and drinks
  • Generous paid leave policies including a PTO allowance for your vacation, personal, or sick days
  • Additional time off benefits include:
    • time off to volunteer for non-profit organizations
    • parental leave after 12 months of employment
    • holidays that include a winter break from Christmas through New Year and more!
  • Tuition reimbursement program

EEO statement:
2U is an equal opportunity employer that does not discriminate against applicants or employees and ensures equal employment opportunity for all persons regardless of their race, creed, color, religion, sex, sexual orientation, pregnancy, national origin, age, marital status, disability, citizenship, military or veterans’ status, or any other classifications protected by applicable federal, state or local laws. 2U’s equal opportunity policy applies to all terms and conditions of employment, including but not limited to recruiting, hiring, training, promotion, job benefits, pay and dismissal.

Note: The above statements are intended to describe the general nature and level of work performed by individuals assigned to this position, and are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.