2U HQ - Lanham Office

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Sr. Manager, Operations, Placement and ERS

Sr. Manager, Operations, Placement and ERS

ID 
2017-4492
Job Locations 
US-MD-Lanham
US-CO-Denver
US-NY-New York
Category 
Post Enrollment Services

More information about this job

What We're Looking For

The Sr. Manager, Operations will partner with Placement and ERS leadership to create efficient, effective processes to strengthen the operations and meet business needs of scaling and mature programs.

Responsibilities Include, But Are Not Limited To

  • Manage Placement and ERS Operations Coordinators.
  • Identify, plan, manage, and execute projects with a focus on cross-department standardization and increased efficiency across all Placement teams while driving down cost per placement/cost per complete year over year based on department goals. 
  • Delegate projects to Coordinators as appropriate, while maintaining ownership over project’s completion, success, timeline, and adherence to budget.
  • Set, manage, and audit Quality Assurance initiatives
  • Partner with program leadership to identify areas for operational improvement and resolve business challenges for existing programs.
  • Partner with implementation stakeholders to ensure cross-org standardization between new and existing programs.
  • Liaise with other departments as necessary to facilitate project completion and prioritization, including partnership with Technology and Data teams. 
  • Oversee the collection and accuracy of departmental data for internal and external needs, including satisfaction of emergent data collection needs from department stakeholders.
  • Evaluate current operational performance and assist in strategic planning for improvements.
  • Maintain clear and accurate operations documents/procedures for reference purposes.
  • Monitor, control and manage business operations compliance to standard processes and best practices 
  • Use reporting tools (i.e. Tableau) to develop and enhance reports that measure overall Placement performance

Things That Should Be in Your Background

  • 1-2 years of experience
  • Management experience
  • Demonstrated general understanding of business operations.
  • Analytical thinker with great attention to detail
  • A comprehensive understanding of Salesforce is required.
  • Advanced Excel skills required and database skills required.
  • Demonstrated ability to identify opportunities for improvement and make constructive
  • suggestions for change.
  • Great communication and interpersonal skills.

Other Attributes That Will Help You in This Role

  • The ability to communicate difficult/sensitive information in a tactful manner.
  • Well-developed sense of discretion regarding access to sensitive information.
  • Enthusiasm and the ability to thrive in an environment of constant change.

About 2U Inc. (NASDAQ: TWOU)
2U partners with leading colleges and universities to deliver the world’s best online degree programs. Our Platform, a fusion services and technology, enables schools to attract, enroll, educate, support and graduate students around the world. Our company culture is united by our No Back Row® philosophy; the idea that when we each lean in and do our part, we are better individually and collectively.

2U Diversity and Inclusion Statement
At 2U, we are committed to creating and sustaining a culture that embodies diverse walks of life, ideas, genders, ages, races, cultures, sexual orientations, abilities and other unique qualities of our employees. We strive to offer a workplace where every employee feels empowered by the ways in which we are different, as well as the ways in which we are the same.

Why It’s Great to Work at 2U
2U offers a high-energy work environment that’s both challenging and fun. We work hard, but our offices are casual and social places. We wear jeans to work and fuel brainstorming sessions with snacks and seltzer.

Benefits
2U offers a comprehensive benefits package:

  • Medical, dental, and vision coverage
  • Life insurance, disability and 401(k)
  • Unlimited snacks and drinks
  • Generous paid leave policies including a PTO allowance for your vacation, personal, or sick days
  • Additional time off benefits include:
    • time off to volunteer for non-profit organizations
    • parental leave after 12 months of employment
    • holidays that include a winter break from Christmas through New Year and more!
  • Tuition reimbursement program

EEO statement:
2U is an equal opportunity employer that does not discriminate against applicants or employees and ensures equal employment opportunity for all persons regardless of their race, creed, color, religion, sex, sexual orientation, pregnancy, national origin, age, marital status, disability, citizenship, military or veterans’ status, or any other classifications protected by applicable federal, state or local laws. 2U’s equal opportunity policy applies to all terms and conditions of employment, including but not limited to recruiting, hiring, training, promotion, job benefits, pay and dismissal.


Note: The above statements are intended to describe the general nature and level of work performed by individuals assigned to this position, and are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.