2U HQ - Lanham Office

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Operations Manager

Operations Manager

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University Partnerships and Programs

More information about this job

What We're Looking For

The Operations Manager will be responsible for supporting key operational and financial activities on graduate degree programs with one of our largest university partners.  The Operations Manager will need to be diligent, intellectually curious, good at constructive problem solving with internal and external personnel, and able to relate day-to-day activities to broader program goals.  The Operations Manager must share 2U’s passion for transforming higher education, and creating great outcomes for students and our university partners.

Responsibilities Include, But Are Not Limited To

  • Produce reports on new student recruitment, scholarship awards, continuing student enrollment, and key financial and operational metrics.
  • Analyze program operating and financial results.
  • Provide administrative support to the 2U program team managing multi-stage projects, drafting process documentation, helping resolve open issues, and responding to University requests. 
  • Create and manage software “tickets” for improvements to Salesforce and web-based student application systems.
  • Ensure capture of key program events, decisions, and outcomes in programs’ knowledge management system.
  • Support partner universities in coordinating logistics for student related events
  • Conduct market research on program growth opportunities

Things That Should Be in Your Background

  • Required:
    • Bachelor’s degree required
    • 3-5 years of experience in a data analysis, operations, or project management role
    • Strong project management skills essential
    • Strong analytical, particularly quantitative skills
    • Experience working with the following software suites:
      • Salesforce, or an equivalent CRM system
      • Confluence, or an equivalent knowledge management system
      • Tableau, or an equivalent data reporting suite
    • Intermediate Excel skills (i.e. ability to construct pivot tables, create and analyze data arrays, create macros)

Other Attributes That Will Help You in This Role

  • Desired / Pluses:
    • Experience in management consulting, financial services, or software/SaaS industries.
  • Personal Attributes:
    • Ability to constructively problem solve.
    • Ability to plan and complete multi-stage projects.
    • Ability to work autonomously to achieve defined project/program goals.
    • Ability to build relationships with internal and external people.
    • Ability to communicate clearly in written and spoken communications with internal and external partners.
  • About 2U, Inc.


    2U partners with leading colleges and universities to deliver the world’s best online degree programs so students everywhere can reach their full potential. Our Platform, a fusion of cloud-based software-as-a-service technology and technology-enabled services, provides schools with the comprehensive operating infrastructure they need to attract, enroll, educate, support and graduate students globally. Blending live face-to-face classes, dynamic course content and real-world learning experiences, 2U’s No Back Row™ approach ensures that every qualified student can experience the highest quality university education for the most successful outcome.


    Why It’s Great to Join Our Team


    Benefits – at 2U we offer a great benefits package including medical, dental, vision, life insurance, disability and 401k.  We also offer paid time off and company holidays.  That’s not all!  Employees receive a 100% paid tuition benefit for themselves, their spouse and their legal dependents. 


    Our Culture – We are a highly energetic, innovative start-up company with room to grow.  We don’t take ourselves too seriously, and strive to maintain a casual, professional and highly productive work environment for our team.  2U employees enjoy many perks, including the ability to wear jeans to work every day. 


    Note:  The above statements are intended to describe the general nature and level of work performed by individuals assigned to this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required.  All employees may be required to perform duties outside of their normal responsibilities from time-to-time, as needed.


    2U is an equal opportunity employer that does not discriminate against applicants or employees and ensures equal employment opportunity for all persons regardless of their race, creed, color, religion, sex, sexual orientation, pregnancy, national origin, age, marital status, disability, citizenship, military or veterans' status, or any other classifications protected by applicable federal, state or local laws. 2U’s equal opportunity policy applies to all terms and conditions of employment, including but not limited to recruiting, hiring, training, promotion, job benefits, pay, and dismissal.