Faculty Support empowers faculty and school leadership to create and implement an engaging online learning environment that delivers transformative student outcomes. We offer an end-to-end faculty experience providing new program launch guidance, detailed training, and relationship management throughout the lifecycle of a program.
On the Faculty Support team, the Account Manager is the liaison between 2U and faculty members, owning the relationship and ensuring its success. You’ll enhance the faculty experience by providing exceptional and comprehensive white-glove customer service. You’re solution-oriented, regularly challenging the status quo, while expeditiously seeing all faculty issues through to resolution.
You’re incredibly organized, technically savvy, and comfortable with online technologies, especially Adobe Connect (or another video sharing platform). In addition to working closely with your teammates on the Faculty Support team, you’ll also work closely with leadership and staff on the Post Enrollment Services team including Customer Support Operations, Technical Support, and others.
Note: the ability to work days, evenings, or weekends depending on the business need is required.
About 2U Inc. (NASDAQ: TWOU)
2U partners with leading colleges and universities to deliver the world’s best online degree programs. Our Platform, a fusion services and technology, enables schools to attract, enroll, educate, support and graduate students around the world. Our company culture is united by our No Back Row® philosophy; the idea that when we each lean in and do our part, we are better individually and collectively.
2U Diversity and Inclusion Statement
At 2U, we are committed to creating and sustaining a culture that embodies diverse walks of life, ideas, genders, ages, races, cultures, sexual orientations, abilities and other unique qualities of our employees. We strive to offer a workplace where every employee feels empowered by the ways in which we are different, as well as the ways in which we are the same.
Why It’s Great to Work at 2U
2U offers a high-energy work environment that’s both challenging and fun. We work hard, but our offices are casual and social places. We wear jeans to work and fuel brainstorming sessions with snacks and seltzer.
2U offers a comprehensive benefits package:
2U is an equal opportunity employer that does not discriminate against applicants or employees and ensures equal employment opportunity for all persons regardless of their race, creed, color, religion, sex, sexual orientation, pregnancy, national origin, age, marital status, disability, citizenship, military or veterans’ status, or any other classifications protected by applicable federal, state or local laws. 2U’s equal opportunity policy applies to all terms and conditions of employment, including but not limited to recruiting, hiring, training, promotion, job benefits, pay and dismissal.
Note: The above statements are intended to describe the general nature and level of work performed by individuals assigned to this position, and are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.