The Live Classroom Team Lead is responsible for the day-to-day operations and communications of the Live Classroom team delegated by the Live Classroom Manager, as well as enhancing the faculty and student experience in 2U programs by providing take-charge, comprehensive and exceptional customer service. This position requires an individual who is incredibly organized, technically savvy, comfortable with online technologies, and is familiar with Adobe Connect or other video sharing platforms. The Live Classroom Specialist will also be expected to virtually monitor sessions and be proactive in ensuring a seamless classroom experience.
The Live Classroom Team Lead is responsible for not only fulfilling the requirements of a Live Classroom Specialist, but also managing direct reports of around 10 other Specialists. This includes scheduling out Live Classrooms, collaborating with Sr. Live Classroom Specialists on operations, conducting weekly meetings, and reporting metrics. The Team Lead is expected to lead by example and be a point-person for all issues related to Live Classrooms.
The Team Lead must have knowledge of the inner workings of the PES Department and the ability to communicate effectively across team and departmental lines, as they will be the contact for Faculty and Student support in regards to coverage for New Professors, New Student courses, Accommodations, and other requests.
Primary hours for this position will be: (Monday - Friday, 12:00pm - 8:00pm EST)
Live Classroom Team Lead is also expected to fulfill all duties of a Live Classroom Specialist:
2U partners with leading colleges and universities to deliver the world’s best online degree programs. Our Platform, a fusion services and technology, enables schools to attract, enroll, educate, support and graduate students around the world. Our company culture is united by our No Back Row® philosophy; the idea that when we each lean in and do our part, we are better individually and collectively.
2U Diversity and Inclusion Statement
At 2U, we are committed to creating and sustaining a culture that embodies diverse walks of life, ideas, genders, ages, races, cultures, sexual orientations, abilities and other unique qualities of our employees. We strive to offer a workplace where every employee feels empowered by the ways in which we are different, as well as the ways in which we are the same.
Why It’s Great to Work at 2U
2U offers a high-energy work environment that’s both challenging and fun. We work hard, but our offices are casual and social places. We wear jeans to work and fuel brainstorming sessions with snacks and seltzer.
2U offers a comprehensive benefits package:
Note: The above statements are intended to describe the general nature and level of work performed by individuals assigned to this position, and are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.
2U is an equal opportunity employer that does not discriminate against applicants or employees and ensures equal employment opportunity for all persons regardless of their race, creed, color, religion, sex, sexual orientation, pregnancy, national origin, age, marital status, disability, citizenship, military or veterans’ status, or any other classifications protected by applicable federal, state or local laws. 2U’s equal opportunity policy applies to all terms and conditions of employment, including but not limited to recruiting, hiring, training, promotion, job benefits, pay and dismissal.