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Senior Director, Content Iteration

Senior Director, Content Iteration

ID 
2017-4426
Job Locations 
US-NY-New York
Category 
Content & Production

More information about this job

What We're Looking For

2U develops and manages digital courses for graduate degree programs for the most respected institutions in higher education. The Senior Director for Course Iteration is responsible for the management and quality of all active 2U courses across our dynamic and growing portfolio of university partners. This role requires strong analytics, an excitement for educational technology, leadership skills, and superior customer interaction. The Senior Director ensures that all 2U courses are aligned to current course syllabi and assessment standards, correct to faculty expectations, and conform to best-practices for 2U course design and delivery. The Senior Director manages a distributed team through a continuous cycle of faculty course change requests, program updates and related course maintenance. The team must maintain high customer satisfaction, combined with process efficiency, superior quality, and delivery to schedule expectation. Effective collaboration with colleagues and partners is essential.

Responsibilities Include, But Are Not Limited To

  • Overall management of a growing team in a business environment of rapid evolution and growth. 
  • Maintain a close collaboration with 2U Program Operations and other course development teams to ensure effective support of educational outcomes, program success and 2U business objectives.
  • Lead team in proactive engagement and ongoing communications with partner faculty to collect course iteration requirements and scheduling for each program term.
  • Develop reliable, repeatable and auditable processes that are both efficient and scalable for future growth.
  • Application of best-practices for QC/QA appropriate to 2U products and workflow, and designed to the needs of public universities.
  • Develop and maintain performance metrics and reporting to measure service utilization, faculty satisfaction, and leading indicators of future service demand.
  • Maintain close collaboration with other 2U teams engaged with partner faculty and program leadership: Course Production, Program Operations, Post-enrollment Services, and Faculty Support, to provide a seamless customer experience.
  • Contribute expertise and peer leadership to cross-functional teams for technology, planning and process improvement across 2U.    
  • Initiate and lead cross-functional efforts to identify, diagnose and resolve critical issues and significant risks in any area of position responsibility.   

Things That Should Be in Your Background

  • 5 to 7 years of related experience in a high-volume technology or customer support organization serving multiple high-value customers.     
  • Demonstrated measurable success in multiple areas of position responsibilities.  
  • Prior management of teams that utilize web technology (HTML/ HTML 5), databases, workflow automation tools and customer support ticketing systems.
  • Mastery of detailed analytical problem-solving and rapid development of sustainable solutions.
  • Effective deployment of metrics and analytics to improve individual and team performance, with attention to improving customer relationships and satisfaction.
  • Experience with online education or training (higher education experience is preferred).
  • Customer-facing presentation skills and the ability to convey complex technical information in a clear and easy to understand manner.

Other Attributes That Will Help You in This Role

  • Mission-driven professionalism with a personal mandate for exceeding performance expectations. 
  • Strong leadership and communication skills, with the ability to influence other with, and without, direct authority.
  • Must be a resourceful and creative problem-solver, who is able to lead effectively under pressure in a cross-functional team environment.
  • Empathy and respect for others without compromising business objectives.

Travel:

Occasional US travel required

 

EEO statement:
2U is an equal opportunity employer that does not discriminate against applicants or employees and ensures equal employment opportunity for all persons regardless of their race, creed, color, religion, sex, sexual orientation, pregnancy, national origin, age, marital status, disability, citizenship, military or veterans’ status, or any other classifications protected by applicable federal, state or local laws. 2U’s equal opportunity policy applies to all terms and conditions of employment, including but not limited to recruiting, hiring, training, promotion, job benefits, pay and dismissal.

Note: The above statements are intended to describe the general nature and level of work performed by individuals assigned to this position, and are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.

 

About 2U (NASDAQ: TWOU)
2U partners with leading colleges and universities to deliver the world’s best online degree programs. Our Platform, a fusion services and technology, enables schools to attract, enroll, educate, support and graduate students around the world. Our company culture is united by our No Back Row® philosophy; the idea that when we each lean in and do our part, we are better individually and collectively.

 

2U Diversity and Inclusion Statement
At 2U, we are committed to creating and sustaining a culture that embodies diverse walks of life, ideas, genders, ages, races, cultures, sexual orientations, abilities and other unique qualities of our employees. We strive to offer a workplace where every employee feels empowered by the ways in which we are different, as well as the ways in which we are the same.

 

Why It’s Great to Work at 2U
2U offers a high-energy work environment that’s both challenging and fun. We work hard, but our offices are casual and social places. We wear jeans to work and fuel brainstorming sessions with snacks and seltzer.

 

Benefits

  • 2U offers a comprehensive benefits package:
  • Medical, dental, and vision coverage
  • Life insurance, disability and 401(k)
  • Unlimited snacks and drinks
  • Generous paid leave policies including a PTO allowance for your vacation, personal, or sick days
  • Additional time off benefits include:
    • time off to volunteer for non-profit organizations
    • parental leave after 12 months of employment
    • holidays that include a winter break from Christmas through New Year and more!
  • Tuition reimbursement program