2U HQ - Lanham Office

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CRM Administrator

CRM Administrator

Job Locations 
US-NY-New York

More information about this job

What We're Looking For

A CRM Administrator whose focus will be on the Salesforce platform as part of a team that is responsible for the overall support and maintenance of 2U's Salesforce.com instances, including but not limited to design and development, integration, testing, regular platform maintenance, etc. As part of that support, this role will collaborate with a diverse group of stakeholders across our tech development teams as well as our business stakeholders. Candidate must have strong interpersonal skills including focused listening, logical thinking and working in a dynamic, team-oriented environment.

Responsibilities Include, But Are Not Limited To

  • Maintaining user accounts across multiple orgs such that we meet the proper blend of user business functionality and adherence to compliance.

  • Maintaining and enhancing data integrity through effective design, maintenance and security in the Salesforce.com application.
  • Assisting in enhancing and maintaining automated processes and applications that exist within and are integrated with the Salesforce.com application.
  • Troubleshooting technical issues and devising immediate and long-term solutions.
  • Developing and implementing functional tests for security configurations and automated processes.


  • 2-4 years of Salesforce Administrative experience.
  • Ability to read Apex and/or Visualforce code
  • Working knowledge of HTML
  • Working knowledge of JIRA preferred

Educational and Professional Experience:

  • Bachelor’s degree required; Computer Science, Operations or Programming disciplines preferred
  • Salesforce.com Certification preferred, but not required

Related experience:

  • Customer support - managing and performing
  • Process design
  • Requirement gathering
  • Integrating distinct databases
  • CRM architecture
  • Application programming review
  • Social Collaboration technologies


About 2U
2U partners with leading colleges and universities to deliver the world’s best online degree programs. Our Platform, a fusion services and technology, enables schools to attract, enroll, educate, support and graduate students around the world. Our company culture is united by our No Back Row® philosophy; the idea that when we each lean in and do our part, we are better individually and collectively.


2U Diversity and Inclusion Statement
At 2U, we are committed to creating and sustaining a culture that embodies diverse walks of life, ideas, genders, ages, races, cultures, sexual orientations, abilities and other unique qualities of our employees. We strive to offer a workplace where every employee feels empowered by the ways in which we are different, as well as the ways in which we are the same.


Why It’s Great to Work at 2U
2U offers a high-energy work environment that’s both challenging and fun. We work hard, but our offices are casual and social places. We wear jeans to work and fuel brainstorming sessions with snacks and seltzer.


2U offers a comprehensive benefits package:

  • Medical, dental and vision coverage
  • Life insurance, disability and 401(k)
  • Unlimited snacks and drinks
  • Generous paid leave policies
  • Tuition reimbursement program
  • Spontaneous dance parties
  • No Asshole policy

Note: The above statements are intended to describe the general nature and level of work performed by individuals assigned to this position, and are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.

2U is an equal opportunity employer that does not discriminate against applicants or employees and ensures equal employment opportunity for all persons regardless of their race, creed, color, religion, sex, sexual orientation, pregnancy, national origin, age, marital status, disability, citizenship, military or veterans’ status, or any other classifications protected by applicable federal, state or local laws. 2U’s equal opportunity policy applies to all terms and conditions of employment, including but not limited to recruiting, hiring, training, promotion, job benefits, pay and dismissal.