2U HQ - Lanham Office

Returning Candidate?

Director of Program Management

Director of Program Management

Job Locations 
University Partnerships and Programs

More information about this job

What We're Looking For

The Director of Program Management we hire will share our passion for transforming how education is delivered. The Director of Program Management serves as the primary liaison for all matters related to workflow, processes and systems integration. 


The ideal candidate will have the rare combination of operational know-how and strategic instinct. We are looking for someone who has a unique blend of experience; someone who will roll up their sleeves and take ownership, who can analyze program trends in order to identify and drive strategic initiatives, who has demonstrated success in a leadership role, who has experience in creating and improving processes, who can create software and systems requirements, who is technically-minded, and who can effectively communicate and be comfortable both in the academic world and in a dynamic fast-growing company. Strong candidates will have a demonstrated record of success working in uncertain environments. This is a client-facing role that requires being able to balance multiple project, priorities, and detail while cultivating a trusted relationship with the university partner.

Responsibilities Include, But Are Not Limited To

Process Development and Improvement

  • Think critically and strategically about current processes, systems and relationships and identify possible issues before they become issues
  • Manage and create workflow, processes and documentation between systems and groups
  • Document and maintain records to ensure process/systems are transparent, transferrable and long-term

Project Management

  • Define project scope, goals and deliverables that support business goals in collaboration with the team – update and adapt to changes as needed
  • Set and continually manage and communicate project expectations within team
  • Prioritize requests and escalate as required to senior management
  • Identify and troubleshoot problem areas
  • Conduct project post mortems and creating recommendation reports

Drive Growth

  • Identify opportunities for improvement and growth within the programs
  • Think creatively and drive initiatives from inception to implementation
  • Work collaboratively with 2U departments to launch new initiatives

Stakeholder Management

  • Effectively manage relationships and projects both within 2U and with the school to ensure overall success of the program
  • Effectively communicate all relevant information to various stakeholders within 2U and with the school
  • Understand complex programs, processes and organizational structures and be able to function effectively within them       

Reporting, Budgeting & Revenue/Invoice Reconciliation

  • Perform data analysis and compilation for tracking and reporting purposes
  • Compile various reports, PPT’s and other materials for reporting program information to various stakeholders
  • Manage oversight of budgets and ensure spending within targets, identifying sources of variance and potential remedies or opportunities
  • Provide financial oversight  in the development and tracking of program budgets, including but not limited to reconciliation, reporting, and understanding of variances


  • Handle additional operational and administrative tasks as needed

Things That Should Be in Your Background

  • Bachelor’s degree required
  • 7+ years experience in an operations or project management role
  • Strong relationship management skills
  • Strong project management skills essential
  • Excellent computer skills (MS Project, MS Visio, MS Office inclusive of Word, Excel & PowerPoint)

Other Attributes That Will Help You in This Role

  • Ability to execute work based on objectives rather than explicit instructions
  • Focused on achieving defined results, and exceeding goals and objectives
  • Ability to work with a diverse team in a fast-paced environment
  • Enthusiasm and the ability to thrive in an atmosphere of constant change
  • Strong attention to detail, adherence to deadlines and excellent follow through
  • Must be able to manage multiple competing priorities effectively
  • Ability to think critically and identify potential issues before they arise

About 2U Inc. (NASDAQ: TWOU)
2U partners with leading colleges and universities to deliver the world’s best online degree programs. Our Platform, a fusion services and technology, enables schools to attract, enroll, educate, support and graduate students around the world. Our company culture is united by our No Back Row® philosophy; the idea that when we each lean in and do our part, we are better individually and collectively.

2U Diversity and Inclusion Statement
At 2U, we are committed to creating and sustaining a culture that embodies diverse walks of life, ideas, genders, ages, races, cultures, sexual orientations, abilities and other unique qualities of our employees. We strive to offer a workplace where every employee feels empowered by the ways in which we are different, as well as the ways in which we are the same.

Why It’s Great to Work at 2U
2U offers a high-energy work environment that’s both challenging and fun. We work hard, but our offices are casual and social places. We wear jeans to work and fuel brainstorming sessions with snacks and seltzer.

2U offers a comprehensive benefits package:

  • Medical, dental, and vision coverage
  • Life insurance, disability and 401(k)
  • Unlimited snacks and drinks
  • Generous paid leave policies including a PTO allowance for your vacation, personal, or sick days
  • Additional time off benefits include:
    • time off to volunteer for non-profit organizations
    • parental leave after 12 months of employment
    • holidays that include a winter break from Christmas through New Year and more!
  • Tuition reimbursement program

EEO statement:
2U is an equal opportunity employer that does not discriminate against applicants or employees and ensures equal employment opportunity for all persons regardless of their race, creed, color, religion, sex, sexual orientation, pregnancy, national origin, age, marital status, disability, citizenship, military or veterans’ status, or any other classifications protected by applicable federal, state or local laws. 2U’s equal opportunity policy applies to all terms and conditions of employment, including but not limited to recruiting, hiring, training, promotion, job benefits, pay and dismissal.
Note: The above statements are intended to describe the general nature and level of work performed by individuals assigned to this position, and are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.