Schedule for this position: Tues-Thurs 11:30am-8pm EST and Friday and Saturday 8:30am-5pm EST
In partnership with the University of Southern California, 2U is launching a high quality and innovative Masters Degree in Social Work degreed program delivered online. The mission of the USC School of Social Work is to prepare competent and knowledgeable social work practitioners who can provide leadership in complex and culturally diverse urban settings in regional, national and global contexts.
The Student Services Advisor is responsible for managing student attrition for the MSW program through providing proactive, comprehensive and exceptional customer service.
This position is the critical “first line of defense” in executing 2U’s expected white glove service level for its students, graduates and faculty.
The Student Support Advisor will be assigned a group of enrolled students and is expected to facilitate every need of those students including but not limited to the following:
Why It Is Great to Join Our Team
Benefits – at 2U we offer a great benefits package including medical, dental, vision, life insurance, disability and 401k. We also offer paid time off and company holidays. That’s not all! Full time employees receive a 100% paid tuition benefit for themselves, their spouse and their legal dependents.
Our Culture – We are a highly energetic, innovative start-up company with room to grow. We don’t take ourselves too seriously, and strive to maintain a casual, professional and highly productive work environment for our team. 2U employees enjoy many perks, including the ability to wear jeans to work every day.
Founded in 2008 by a unique team of education veterans with unparalleled experience, 2U Inc. partners with preeminent institutions of higher education to deliver rigorous, selective degree programs online to students globally.
2U supplies universities with the tools, expertise, capital, and global recruiting needed to build and support programs of quality and scale.
Since our founding, 2U has partnered with some of the most prestigious research universities to deliver groundbreaking online degree programs. You can read about our partners here (www.2U.com/partners).
Note: The above statements are intended to describe the general nature and level of work performed by individuals assigned to this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required. All employees may be required to perform duties outside of their normal responsibilities from time-to-time, as needed.
2U, Inc. is an equal opportunity employer that does not discriminate against applicants or employees and ensures equal employment opportunity for all persons regardless of their race, creed, color, religion, sex, sexual orientation, pregnancy, national origin, age, marital status, disability, citizenship, military or veterans' status, or any other classifications protected by applicable federal, state or local laws. 2U, Inc.'s equal opportunity policy applies to all terms and conditions of employment, including but not limited to recruiting, hiring, training, promotion, job benefits, pay, and dismissal.
**Essential Job Function