Hours: 15-20 hours per week, up to 25 . Availability on weekdays and weekends is essential, (specifically 12:00am - 8:00am EST) This position usually requires a 3-5 day schedule per week. Shifts may vary between 3-6 hours. Internet Requirements: Minimum upload speed of > 5 Mbps and download speed >10 Mbps with a ping less than 100 ms.
The Part-Time Technical Support Specialist is responsible for supporting, and ensuring a positive user experience in 2U programs by providing proactive, comprehensive and exceptional customer service.
This position is the critical “first line of defense” in executing 2U’s expected white glove service level for its students, graduates and faculty. The Technical Support Specialist takes incoming calls from enrolled students and faculty who need technical assistance. They will also actively monitor and support live classroom sessions, assist with new hire training/onboarding, and resolve/escalate all incoming cases. The Customer Support Specialist will be responsible for the following tasks, but not limited to:
About 2U, Inc.
2U partners with leading colleges and universities to deliver the world’s best online degree programs so students everywhere can reach their full potential. Our Platform, a fusion of cloud-based software-as-a-service technology and technology-enabled services, provides schools with the comprehensive operating infrastructure they need to attract, enroll, educate, support and graduate students globally. Blending live face-to-face classes, dynamic course content and real-world learning experiences, 2U’s No Back Row™ approach ensures that every qualified student can experience the highest quality university education for the most successful outcome.
Why It’s Great to Join Our Team
Our Culture – We are a highly energetic, innovative start-up company with room to grow. We don’t take ourselves too seriously, and strive to maintain a casual, professional and highly productive work environment for our team. 2U employees enjoy many perks, including the ability to wear jeans to work every day.
Note: The above statements are intended to describe the general nature and level of work performed by individuals assigned to this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required. All employees may be required to perform duties outside of their normal responsibilities from time-to-time, as needed.
2U is an equal opportunity employer that does not discriminate against applicants or employees and ensures equal employment opportunity for all persons regardless of their race, creed, color, religion, sex, sexual orientation, pregnancy, national origin, age, marital status, disability, citizenship, military or veterans' status, or any other classifications protected by applicable federal, state or local laws. 2U’s equal opportunity policy applies to all terms and conditions of employment, including but not limited to recruiting, hiring, training, promotion, job benefits, pay, and dismissal.