2U’s Placement team is vital in the student enrollment lifecycle in identifying internship sites and matching this real world field work to students as a part of their Master’s curricula. The Placement team is a part of the Post-Enrollment Services team, which is focused on providing white glove customer service to students, faculty and university partners.
The Student Placement Specialist will form relationships with both students and internship sites where students can acquire hands-on learning and experience in their chosen field. The person in this role will be responsible for building new relationships and maintaining existing partnerships with placement sites. The Student Placement Specialist is key in ensuring retention through on-time placements and maintaining students’ enrollment status in each program.
Managing all aspects of placement for our online Master’s programs in a specified territory to ensure overall student success in the program.
Developing new partnerships (80%) and maintaining relationships (20%) with agencies for placements
Matching agencies with students and placing them with a sense of urgency to prevent any lapse in class registration
Providing exceptional service to students throughout the placement cycle
Working with counterpart at the university and legal team on contract execution of partnership agreements to finalize agency contracts
Creating individual strategy for long term placement relationships as well as fulfilling “one off” placement requirements for students
Preferably 2 years experience providing strategic direction to growing operations with focus on a proactive, forward thinking, scalable approach to creating processes
Previous experience in a fast paced, metrics driven environment
Previous experience in a customer service oriented environment
Must have comfort in communicating and establishing rapport in a professional manner across the following mediums: phone, email, video conference and in-person
Highly self-motivated and able to work autonomously
Strong sense of system orientation and focus on providing “white glove” service to our students and faculty
Enthusiasm and the ability to thrive in an atmosphere of constant change
Ability to work and contribute in a team environment
About 2U Inc. (NASDAQ: TWOU)
2U partners with leading colleges and universities to deliver the world’s best online degree programs. Our Platform, a fusion services and technology, enables schools to attract, enroll, educate, support and graduate students around the world. Our company culture is united by our No Back Row® philosophy; the idea that when we each lean in and do our part, we are better individually and collectively.
2U Diversity and Inclusion Statement
At 2U, we are committed to creating and sustaining a culture that embodies diverse walks of life, ideas, genders, ages, races, cultures, sexual orientations, abilities and other unique qualities of our employees. We strive to offer a workplace where every employee feels empowered by the ways in which we are different, as well as the ways in which we are the same.
Why It’s Great to Work at 2U
2U offers a high-energy work environment that’s both challenging and fun. We work hard, but our offices are casual and social places. We wear jeans to work and fuel brainstorming sessions with snacks and seltzer.
2U offers a comprehensive benefits package:
2U is an equal opportunity employer that does not discriminate against applicants or employees and ensures equal employment opportunity for all persons regardless of their race, creed, color, religion, sex, sexual orientation, pregnancy, national origin, age, marital status, disability, citizenship, military or veterans’ status, or any other classifications protected by applicable federal, state or local laws. 2U’s equal opportunity policy applies to all terms and conditions of employment, including but not limited to recruiting, hiring, training, promotion, job benefits, pay and dismissal.
Note: The above statements are intended to describe the general nature and level of work performed by individuals assigned to this position, and are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.